Client Success Strategist

What’s the Job?
We are searching for an energetic, creative, and cutting-edge professional to join our team as a Client Success Strategist! This position could be part-time or full-time with a flexible work schedule. We’re extremely focused on finding the right person with the right personality, work ethic, and independent thinking skills for this great opportunity. You will interact regularly with clients in writing, by phone, on video calls and sometimes in person, as well as working with our team of graphic designers, copywriters and social media coordinators.

Why Work With Us?
At MSU, we believe enjoying what you do is paramount, and we take that very seriously. We offer a supportive, engaging, and fun workplace culture, where every project is an opportunity to make a real impact. As part of our team, you’ll work with incredible clients, primarily credit unions and community banks, to deliver custom marketing solutions that break away from the typical, cookie-cutter campaigns.

If you’re ready for a challenge, enjoy working in a fast-paced environment, and want to be part of a company that thrives on creativity and collaboration, this could be the perfect fit for you!

What You’ll Do
•Manage the marketing activities of the clients by implementing their marketing calendar, budget, social media schedule, advertising schedule and other tools unique to each client.
•Develop campaigns and work with copywriters and graphic designers to implement communication channels for campaigns including, but not limited to, print pieces, digital pieces, direct mail, lobby merchandising, email marketing and any other marketing collateral pieces as needed.
•Maintain friendly, professional ongoing relationships with clients that ensure cooperation and timely response on their end when necessary. (Sometimes we have to nag, but we do it with a smile!)
•Gain new business from existing clients as well as obtain new clients.
•Responsible for successful and timely completion of projects.
•Go the extra mile for our clients while always remembering that without them, we don’t exist!
•Deliver a “WOW” experience to the client. Our job is to take the marketing role away from the CEO, so they can spin the other plates. And we need to ensure that the marketing plate never drops. Personal Skills & Characteristics

This job will be challenging and fun for the right person. If you prefer a structured day all day, every day, this might not be the job for you. Projects come up, deadlines change and priorities are modified on a daily/hourly basis. Nothing unrealistic, but you’ll have to be flexible and adjust as needed. Our days are fun and all about managing the pivot! The successful candidate will exhibit the following skills and traits:
•Strong working knowledge and marketing experience in financial institutions (credit unions and community banks preferred) and understanding the product mix and delivery channels.
•Demonstrated ability to formulate strong working relationships with clients and colleagues.
•Capacity to multi-task to move projects from initiation to completion effectively, efficiently, and within budget.
•Polished and professional writing and editing skills.
•Must be extremely passionate, personable, savvy, organized, self-starter, and detail-oriented with professional demeanor, positive attitude, ability to accept and understand directions and work independently. A sense of humor is a must.
•Receptive to feedback and ability to adjust accordingly.
•Ability to work in an environment of constant change.
•Maintain the highest level of confidentiality.

Technical Skills
•Advanced knowledge of MS Word, Excel, Outlook
•Working knowledge of InDesign, Photoshop, Illustrator (CS5) is a plus, but not required.
•Knowledge of Email Marketing Platform such as Constant Contact or Mail Chimp

We offer competitive compensation and a flexible work schedule.
To apply for this position, please send resume to [email protected].